CSH TRANSLATION
CLIENT SERVICE TERMS & CONDITIONS
Effective Date: September 3, 2026
By accepting a CSH Translation invoice, quote, proposal, or order confirmation, making payment, or proceeding with or using any Services provided by CSH Translation, you (“Client,” “you,” or “your”) acknowledge that you have read, understood, and agree to these Client Service Terms & Conditions (“Terms”).
These Terms apply to translation, certified translation, interpretation, proofreading, editing, localization, and other language services provided by CSH Translation (“CSH Translation,” “we,” “us,” or “our”).
These Terms supplement the specific terms, pricing, scope of work, and delivery information contained in the applicable invoice, quote, or order confirmation.
1. ACCEPTANCE OF TERMS
Acceptance of an invoice constitutes the Client's agreement to these Terms.
For purposes of these Terms, acceptance includes:
Clicking an “Accept” button or otherwise electronically accepting an invoice or quote;
Making payment toward an invoice;
Authorizing CSH Translation to begin work;
Providing instructions or materials for the purpose of commencing the Services; or
Using, receiving, or submitting any completed Services provided by CSH Translation.
By proceeding with the transaction, the Client confirms that they have had an opportunity to review these Terms and accepts them as a binding condition of the Services.
2. NATURE OF OUR SERVICES
CSH Translation is a language-services provider. We are not a consulting company, law firm, immigration law firm, or government agency.
Our Services are limited to the language services specifically described in the applicable invoice, quote, or order confirmation.
CSH Translation does not provide:
Legal advice;
Immigration advice;
Consular advice;
Case-specific advice;
Advice regarding eligibility for immigration, citizenship, visas, benefits, or other government programs;
Advice regarding legal rights or obligations; or
Guarantees regarding the outcome of a Client's case or application.
Translation of a document does not constitute legal, immigration, consular, or professional advice regarding the content of that document.
3. CLIENT RESPONSIBILITY FOR REQUIREMENTS AND ACCEPTANCE
The Client is solely responsible for determining and communicating all requirements applicable to their document or assignment before engaging CSH Translation.
This includes, without limitation:
Translation requirements;
Certification requirements;
Notarization requirements;
Formatting requirements;
Document specifications;
Required terminology;
Number of copies;
Delivery requirements;
Submission deadlines;
Whether an original, certified, notarized, or electronic document is required; and
Any other requirements imposed by a consulate, embassy, court, government agency, educational institution, employer, immigration authority, or other receiving organization.
The Client must verify these requirements directly with the relevant consulate, government agency, court, institution, or other end recipient before ordering Services.
CSH Translation is not responsible for determining which requirements apply to a Client's particular case.
If the Client does not provide specific requirements before work begins, CSH Translation will complete the Services according to the scope and specifications agreed upon in the applicable quote or invoice.
4. THIRD-PARTY ACCEPTANCE
CSH Translation will perform the Services professionally and according to the agreed scope of work. However, CSH Translation cannot control or guarantee the decision of any third party regarding acceptance of a translation or other Service.
A consulate, embassy, government agency, USCIS, court, educational institution, employer, licensing authority, or other organization may establish its own requirements and may change those requirements at any time.
The rejection, non-acceptance, request for additional documentation, request for a different format, or request for a different translation by a third party does not, by itself, establish that CSH Translation's Services were defective or improperly performed and does not create an entitlement to a refund.
The Client remains responsible for confirming current acceptance requirements with the relevant receiving organization.
5. NO REFUNDS
ALL SALES ARE FINAL.
Once an order has been accepted, payment has been received, or work has begun, CSH Translation is not obligated to provide a refund.
In particular, no refunds will be issued after Services have been provided, including after a completed translation or other deliverable has been delivered to the Client.
No refund will be issued due to, including but not limited to:
Rejection or non-acceptance by a consulate, embassy, USCIS, government agency, court, school, employer, or other third party;
The Client's failure to verify applicable requirements before ordering;
The Client's change in circumstances;
The Client's decision that the translation is no longer needed;
A change in the Client's case, application, travel plans, or filing plans;
A third party subsequently changing its requirements;
The Client's disagreement with a legitimate translation choice that accurately reflects the source document; or
The Client's failure to provide applicable instructions or requirements before work begins.
If a Client believes that CSH Translation has made an objective translation error, the Client may notify us promptly after delivery. CSH Translation will review the matter and, where appropriate, correct an error attributable to CSH Translation.
A correction of an objective translation error is distinct from a Client-requested change, stylistic preference, or third-party preference.
Nothing in these Terms excludes any refund or remedy that cannot legally be excluded under applicable law.
6. QUOTES, PRICING, AND SCOPE OF SERVICES
Quotes are based on the documents, information, language pair, scope, and specifications provided to CSH Translation at the time the quote is prepared.
If the scope of a project changes after a quote has been issued or accepted, including through the addition of documents, pages, text, formatting requirements, revisions, certification, notarization, expedited service, or other requirements, CSH Translation reserves the right to issue an additional charge.
A quote does not include services or work that are not specifically stated in the quote.
The Client must review the quote and notify CSH Translation of any questions or requested changes before accepting the quote and/or making payment.
7. PAYMENT
Payment is due according to the payment terms stated on the applicable invoice or quote.
Unless otherwise agreed in writing, CSH Translation may require payment in full before beginning work.
CSH Translation reserves the right not to begin or continue work until required payment has been received.
For interpretation assignments, payment deadlines stated in the applicable quote or invoice are conditions of confirming and reserving interpreter availability.
Failure to make required payment by the specified deadline may result in the assignment being released or rescheduled due to interpreter availability.
8. TURNAROUND TIMES AND DEADLINES
The Client is responsible for communicating any deadline before accepting the quote or engaging CSH Translation's Services.
Turnaround times are calculated based on receipt of the complete source material, necessary instructions, and required payment, unless otherwise stated.
If a Client has an urgent deadline, the Client must inform CSH Translation before placing the order.
Rush or expedited Services may be subject to an additional fee and are available only when expressly confirmed by CSH Translation.
Unless CSH Translation expressly guarantees a specific delivery deadline in writing, stated turnaround times are estimates and may be affected by the complexity of the project, source-document quality, changes to the scope, additional Client requests, technical issues, or circumstances outside CSH Translation's reasonable control.
9. CLIENT-PROVIDED MATERIALS
The Client is responsible for providing complete, accurate, and legible source documents and all information necessary to perform the Services.
CSH Translation is not responsible for errors, omissions, ambiguities, or inaccuracies contained in the original source material.
Where a source document is illegible, incomplete, damaged, handwritten, unclear, or otherwise difficult to interpret, CSH Translation will make reasonable professional efforts to translate the material based on the information available.
The Client is responsible for reviewing the source information and notifying CSH Translation of any known issues before work begins.
10. REVISIONS AND CORRECTIONS
CSH Translation will make reasonable efforts to provide accurate and professionally prepared Services.
If the Client identifies an objective error attributable to CSH Translation, the Client should notify us promptly after delivery so that the matter can be reviewed.
Requests that constitute changes to an accurately completed translation—including stylistic preferences, alternative wording, changes in terminology requested after delivery, or changes to information supplied by the Client—may constitute additional work and may be subject to additional charges.
A Client's preference for different wording does not necessarily constitute a translation error.
11. INTERPRETER SERVICES
Interpreter assignments are subject to interpreter availability and are confirmed only after the applicable payment requirements have been satisfied.
Cancellation and Rescheduling
Interpreter assignments must be cancelled or rescheduled at least 48 hours before the scheduled assignment.
If an assignment is cancelled or rescheduled less than 48 hours before the scheduled start time, the full amount of the scheduled assignment will be charged.
No exceptions.
Additional Time
Interpreter assignments are based on the time reserved for the assignment.
Any time extending beyond the scheduled assignment will be billed in full hourly increments at the applicable rate stated in the quote or invoice.
For example, an assignment that extends even a few minutes beyond the scheduled hour will result in an additional full-hour charge.
Additional time is payable immediately upon completion of the assignment.
Breaks
Any breaks taken during an interpreter assignment, including lunch or meal breaks, are considered part of the interpreter's reserved time and are billed at the regular applicable rate.
Parking and Other Expenses
For in-person assignments, parking charges and other applicable assignment-related expenses may be charged separately.
The Client is responsible for such charges where applicable.
USCIS Interviews
For USCIS interviews only, if the USCIS officer conducts the interview in Spanish and determines that an interpreter is not needed, the interpreter's reserved time remains billable.
The service is not refundable in this circumstance.
The interpreter has reserved the scheduled time specifically for the Client's appointment, regardless of whether the interpreter is ultimately required to interpret.
Interpreter Availability
Payment must be received by the deadline specified in the applicable quote or invoice to confirm the assignment and secure interpreter availability.
Interpreter availability is not guaranteed until the required payment has been received.
12. SHIPPING AND DELIVERY
When physical documents are requested, shipping may be handled by an independent third-party shipping or delivery provider.
CSH Translation is not responsible for delays, lost packages, damaged packages, misdelivery, tracking issues, or non-delivery caused by a third-party shipping provider.
Shipping charges are separate from translation charges unless otherwise stated.
The Client is responsible for providing an accurate delivery address and other information required for successful delivery.
13. CERTIFIED TRANSLATIONS AND NOTARIZATION
Where specifically requested and included in the applicable order, CSH Translation may provide certified translations and/or notarization services.
Certification and notarization do not guarantee acceptance by any particular receiving organization.
The Client is solely responsible for confirming the specific certification and notarization requirements of the organization receiving the document.
14. CONFIDENTIALITY
CSH Translation understands that documents submitted for translation or other language Services may contain confidential or personal information.
CSH Translation will use reasonable measures to protect Client information and will not knowingly disclose confidential information except as necessary to perform the requested Services, comply with applicable law, protect our rights, or as otherwise authorized by the Client.
Electronic communications and Internet-based systems cannot be guaranteed to be completely secure.
15. LIMITATION OF LIABILITY
CSH Translation is not responsible for consular rules, government policies, decisions, requirements, filing procedures, application outcomes, or other decisions made by a third party.
The Client acknowledges that CSH Translation does not control the requirements or decisions of consulates, embassies, USCIS, government agencies, courts, educational institutions, or other receiving organizations.
To the maximum extent permitted by applicable law, CSH Translation shall not be liable for indirect, incidental, consequential, special, or punitive damages, including missed deadlines, rejected applications, lost opportunities, travel expenses, filing expenses, administrative expenses, or other losses arising from or related to the Services.
To the maximum extent permitted by applicable law, CSH Translation's total liability relating to a particular Service shall not exceed the amount actually paid to CSH Translation for that specific Service.
16. ELECTRONIC COMMUNICATIONS AND APPROVAL
The Client agrees that CSH Translation may communicate regarding quotes, invoices, Services, documents, delivery, and other matters electronically, including by email.
Electronic acceptance, approval, or authorization shall have the same effect as a written signature to the extent permitted by applicable law.
The Client is responsible for reviewing communications from CSH Translation and promptly notifying us of any errors or questions.
17. CHARGEBACKS AND PAYMENT DISPUTES
Before initiating a chargeback or payment dispute, the Client agrees to contact CSH Translation and provide an opportunity to address any legitimate concern regarding the Services or transaction.
The Client acknowledges that submitting a payment dispute does not cancel these Terms or eliminate the Client's payment obligations.
CSH Translation reserves all rights and remedies available under applicable law regarding disputed or unpaid charges.
18. GOVERNING LAW
These Terms shall be governed by the laws of the State of Florida, without regard to conflict-of-law principles.
Any dispute arising from or relating to the Services or these Terms shall be subject to the applicable jurisdiction and venue of the courts located in Florida, unless otherwise required by applicable law.
19. SEVERABILITY
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
20. ENTIRE AGREEMENT
These Terms, together with the applicable quote, invoice, order confirmation, and any other written agreement expressly incorporated into the transaction, constitute the agreement between the Client and CSH Translation regarding the Services.
If a signed written agreement between CSH Translation and the Client conflicts with these Terms, the signed agreement will control to the extent of the conflict.
CLIENT ACKNOWLEDGMENT
BY ACCEPTING THE CSH TRANSLATION INVOICE, MAKING PAYMENT, OR PROCEEDING WITH THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND ACCEPTED THESE TERMS AND CONDITIONS.
YOU FURTHER ACKNOWLEDGE THAT YOU ARE RESPONSIBLE FOR VERIFYING ALL REQUIREMENTS, DEADLINES, FORMATTING SPECIFICATIONS, CERTIFICATION REQUIREMENTS, AND ACCEPTANCE CRITERIA WITH THE RELEVANT CONSULATE, GOVERNMENT AGENCY, COURT, INSTITUTION, OR OTHER END RECIPIENT BEFORE ENGAGING CSH TRANSLATION.
ALL SALES ARE FINAL AND, SUBJECT TO APPLICABLE LAW, NO REFUNDS WILL BE ISSUED FOR SERVICES THAT HAVE BEEN ACCEPTED, COMMENCED, OR PROVIDED.
FOR INTERPRETER SERVICES, THE 48-HOUR CANCELLATION POLICY, ADDITIONAL-TIME CHARGES, BREAK CHARGES, AND NON-REFUNDABLE USCIS INTERPRETER POLICY SET FORTH ABOVE APPLY WITHOUT EXCEPTION.